Frequently Asked Questions
Everything you need to know about shopping with Profile for your home.
What is the typical shipping timeframe for furniture items?
Standard furniture delivery typically takes 7-14 business days. For larger pieces, our white-glove delivery service will contact you within 48 hours of your order to schedule a specific arrival window.
Do you offer a warranty on your home decor and furniture?
Yes, all Profile furniture comes with a limited 1-year warranty covering manufacturing defects. Decorative accents and textiles are covered by a 90-day quality guarantee.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Can I request fabric swatches before making a purchase?
Absolutely. We offer up to five complimentary fabric swatches to help you ensure the color and texture perfectly match your living space. Contact our design team to place your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also monitor your delivery status in real-time by logging into your Profile account and visiting the 'Order History' section.