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Returns & Exchanges
At Profile, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund.
1
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
2
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box.
4
Drop Off and Refund
Take your package to any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing